Wrong Google search makes Delhi woman lose Rs 1 lakh to cyber criminals: All you need to know

Gadgets Now | Debashis Sarkar | Dec 30, 2018, 03.30 PM IST

Wrong Google search makes Delhi woman lose Rs 1 lakh to cyber criminals: All you need to know

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Wrong Google search makes Delhi woman lose Rs 1 lakh to cyber criminals: All you need to know

Little did a woman from Seemapuri region of East Delhi knew that a simple Google search mistake could lead to a fraud that would cost her Rs 1 lakh. This is because scamsters have now found a new way to find potential victims through Google search. Interestingly, this is not a hack or vulnerability from Google’s end but a simple misuse of a service that Google made to help internet users. Maharashtra cyber police was among the first to alert citizens about the scam that has establishments like Bank of India and Employees’ Provident Fund Organisation (EPFO) worried. Here is everything you need to know about these kinds of fraud:

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The woman, who works with a private firm, was having problems with her e-wallet account and started searching for the customer care number

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The woman, who works with a private firm, was having problems with her e-wallet account and started searching for the customer care number


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She searched for the customer care phone number on Google to report about a wrong transaction in her e-wallet account

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She searched for the customer care phone number on Google to report about a wrong transaction in her e-wallet account


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The woman called a phone number she found on a website after searching on Google assuming its the official customer care phone number

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The woman called a phone number she found on a website after searching on Google assuming its the official customer care phone number


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It turns out that the customer care phone number was of a fraudster who posed as a customer care representative of the e-wallet company

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It turns out that the customer care phone number was of a fraudster who posed as a customer care representative of the e-wallet company


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Assuming that it is the official customer care phone number, the woman provided her card details to get a refund from the e-wallet company

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Assuming that it is the official customer care phone number, the woman provided her card details to get a refund from the e-wallet company


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Before realising anything fishy, the woman’s bank account got robbed of Rs 1 lakh

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Before realising anything fishy, the woman’s bank account got robbed of Rs 1 lakh


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​This recently happened for EPFO Provident Fund. People called a wrong number and got scammed

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​This recently happened for EPFO Provident Fund. People called a wrong number and got scammed

A scamster recently changed the contact details of an EPFO office in Mumbai on Google search. When people contacted on that mobile number, the scamster asked for personal details from the callers and duped several of them

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In this scam, people calls on the number appearing on Google, thinking it to be that of a government official

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In this scam, people calls on the number appearing on Google, thinking it to be that of a government official


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How fraudsters are able to change the number on Google/Google Maps?

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How fraudsters are able to change the number on Google/Google Maps?

Google allows users to edit contact details of shops/banks and other establishments on Google Maps and Google search to help better these services.

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Scamsters change the contact details with their phone number to trap people on Google Search

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Scamsters change the contact details with their phone number to trap people on Google Search


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Believing that Google shows the correct contact number of banks, people call the scamster instead after searching on Google

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Believing that Google shows the correct contact number of banks, people call the scamster instead after searching on Google


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The scamster in disguise of a bank employee asks for personal details from the caller to verify the call

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The scamster in disguise of a bank employee asks for personal details from the caller to verify the call


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Sometimes, scamster redirect to fake IVRs to make the call appear real

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Sometimes, scamster redirect to fake IVRs to make the call appear real


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To get services on mobile, gullible users share card details, ATM PIN, and other details

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To get services on mobile, gullible users share card details, ATM PIN, and other details


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Google has acknowledged the issue but the option to edit phone numbers continues to exist

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Google has acknowledged the issue but the option to edit phone numbers continues to exist


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The next time don’t rely on just Google to search for contact details, visit official websites for phone numbers/contact details

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The next time don’t rely on just Google to search for contact details, visit official websites for phone numbers/contact details


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