customer experience



Brands that hyper-personalize will win the next decade

September 5, 2020 0

Evan Kohn Contributor A digital marketing and customer experience leader, Evan Kohn is chief business officer at Pypestream, where he created PypePro, an AI onboarding

Conversational analytics are about to change customer experiences forever

August 9, 2020 0

Evan Kohn Contributor A digital marketing and customer experience leader, Evan Kohn is chief business officer at Pypestream, where he created PypePro, an AI onboarding

Even in the age of COVID-19, you need to stay focused on the customer

March 19, 2020 0

It’s easy to think, as we find ourselves in the midst of a truly unprecedented situation, that the rules of building a successful business have

Zendesk’s latest tools designed to give fuller view of the customer

March 4, 2020 0

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That

Zendesk’s latest tools designed to give fuller view of the customer

March 4, 2020 0

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That

Customer feedback is a development opportunity

February 1, 2020 0

Kyle Lomeli Contributor Kyle Lomeli is the CTO and a founding engineer at CarGurus.com. Online commerce accounted for nearly $518 billion in revenue in the

Customer experience firm Seekify banks $1.5m in round led by Sequoia’s Surge

December 19, 2019 0

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Will the 2020s be online advertising’s holistic decade?

December 7, 2019 0

Todd Dipaola Contributor Todd Dipaola founded inMarket to bring the performance and accountability of digital advertising to offline brands. With less than two months left

Freshworks raises $150M Series H on $3.5B valuation

November 14, 2019 0

Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from

Mews grabs $33M Series B to modernize hotel administration

August 29, 2019 0

If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in a line to check in,

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